Question 1

How long does it take to set up a new campaign?

Accepted Answer

Campaign setup typically takes 3-5 business days, depending on the complexity and integrations required. Our team works closely with you to ensure everything is configured correctly before launch.

Question 2

What information do you need to get started?

Accepted Answer

We need access to your existing marketing tools, target audience data, campaign objectives, budget parameters, and any creative assets you want to use. Our onboarding team will provide a detailed checklist.

Question 3

Can I run multiple campaigns simultaneously?

Accepted Answer

Yes, our platform supports multiple concurrent campaigns. You can run different campaigns for various products, audiences, or objectives while maintaining centralized reporting and optimization.

Question 4

Do you provide campaign strategy consultation?

Accepted Answer

All plans include strategic consultation to help you define campaign objectives, target audiences, and success metrics. Enterprise clients receive dedicated strategy sessions.

Question 5

How do you ensure high email deliverability rates?

Accepted Answer

We maintain high deliverability through IP warming, domain authentication, list hygiene, content optimization, and compliance with anti-spam regulations. Our average deliverability rate is 98%.

Question 6

What happens if my emails go to spam?

Accepted Answer

Our team monitors deliverability closely and takes immediate action if issues arise. We provide detailed reports and work with you to resolve any deliverability problems quickly.

Question 7

Do you handle domain setup and authentication?

Accepted Answer

Yes, we assist with SPF, DKIM, and DMARC setup to ensure proper email authentication. Our technical team guides you through the entire process.

Question 8

Can you help improve our sender reputation?

Accepted Answer

Definitely! We provide sender reputation monitoring and improvement strategies, including gradual volume increases, engagement optimization, and list cleaning services.

Question 9

What metrics do you track and report on?

Accepted Answer

We track comprehensive metrics including open rates, click-through rates, conversion rates, ROI, lead quality scores, attribution data, and custom KPIs specific to your business goals.

Question 10

How often do you provide performance reports?

Accepted Answer

Standard reporting includes weekly performance summaries and monthly detailed reports. Enterprise clients receive real-time dashboard access and custom reporting schedules.

Question 11

Can I access real-time campaign data?

Accepted Answer

Yes, our platform provides real-time dashboards with live campaign performance data. You can monitor key metrics, track conversions, and view detailed analytics 24/7.

Question 12

How do you measure campaign ROI?

Accepted Answer

We track ROI through comprehensive attribution modeling, connecting campaign activities to revenue outcomes. Our system integrates with your CRM to provide accurate revenue attribution.

Question 13

Which CRM systems do you integrate with?

Accepted Answer

We integrate with all major CRM systems including Salesforce, HubSpot, Pipedrive, Zoho, and many others. Custom integrations are available for enterprise clients.

Question 14

How secure is your platform?

Accepted Answer

Our platform uses enterprise-grade security including SSL encryption, SOC 2 compliance, regular security audits, and GDPR compliance. Your data is protected with bank-level security.

Question 15

Do you provide API access?

Accepted Answer

Yes, we offer comprehensive API access for data integration, campaign management, and reporting. Full API documentation is available for developers.

Question 16

Can you migrate data from our existing tools?

Accepted Answer

Our team provides complete data migration services from your existing marketing tools, ensuring no data loss and minimal downtime during the transition.

Got Questions? We Have Answers

Campaign Setup

How long does it take to set up a new campaign?

What information do you need to get started?

Can I run multiple campaigns simultaneously?

Do you provide campaign strategy consultation?

Deliverability

How do you ensure high email deliverability rates?

What happens if my emails go to spam?

Do you handle domain setup and authentication?

Can you help improve our sender reputation?

Performance Tracking

What metrics do you track and report on?

How often do you provide performance reports?

Can I access real-time campaign data?

How do you measure campaign ROI?

Integration & Technical

Which CRM systems do you integrate with?

How secure is your platform?

Do you provide API access?

Can you migrate data from our existing tools?

Still Have Questions?

Additional Resources

API Documentation

User Guide

Security & Privacy